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TERMS AND CONDITIONS

Please read these Terms of Use carefully before using this website. Using this website means you have read, understood, and accepted these Terms of Use.

 

Order Process

All orders placed and paid from 9:30 AM to 6:30 PM between Mondays to Fridays, will be processed on the current day. All orders received after 2:00 PM will be processed on the following business day. Any orders received after office hours, on weekends and on non-working holidays will also be processed on the following business day.

Items will be shipped upon receiving payment of the orders.

 

Return and Exchange Policy

  • Item must be in ORIGINAL and marketable condition (meaning that all garment tags still attached, unwashed & unworn).
  • We allow a maximum of 15 calendar days for an item to be returned. Item must be shipped back within 24 hours from date of email notification.
  • Shipping and handling cost that were incurred are non-refundable.
  • Exchange can only be made for a different size and/or color.
  • Customer will shoulder the shipping and handling cost incurred in exchanging/returning and sending back the item.
  • Return or exchange of items is not allowed in the retail/physical stores. Our online store transactions are wholly separate from the boutiques.
  • Refunds cannot be made for returned items. They can only be replaced by items of a similar amount or higher.

 

Procedure for Returning or Exchanging Merchandise

  • Notify the company via email (onlinestore@getlaud.com) immediately within 24 hours starting from the date of receipt of the merchandise. Specify the reason for exchanging the merchandise and the replacement chosen.
  • The company will inform the customer if the merchandise for exchange is available. If available, the company will immediately advise the customer to send back the merchandise to the standard return address within 24 hours of receipt of email notification.

 

Return Address

Tutuban Center Mall - Ground Floor, Tutuban Center Mall 2, Claro M. Recto Ave. Tondo, Manila

 

Refunds

Refunds cannot be made for returned merchandise. They can only be replaced by merchandise of a similar amount or higher.

 

Defective or Damaged Merchandise

Merchandise with factory defect/s must be reported immediately within 24 hours upon receipt of the merchandise.

Merchandise returned that is described as damaged or defective will be tested and inspected. If the item found defective or damaged, the company will replace the merchandise and pay for the appropriate shipping costs.

 

Ordering Instructions

Please follow the following steps in ordering from www.getlaud.com:

  1. Choose a product, size, color and quantity.
  2. Add to Shopping Bag.
  3. Click proceed to check-out.
  4. Check-out Method: Log-in as guest or Register/Log in
  5. Register Billing Information, Shipping Information, Shipping Method
  6. Shipping cost is free for a minimum of Php 1,000.00 purchase locally.
  7. Page to be redirected to Dragonpay for electronic payment options.
  8. Upon confirmation of payment, expect an e-mail confirming your purchase.
  9. An email will be sent informing that ordered items are shipped and will be at your door step 3-5 working days locally.