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FAQ'S

How do I return or exchange the product?

  • If you wish to return an item, please fill in the Return form you received together with your shipment and email or call the Customer Care Support for your transaction to be processed. Item/s must be sent back to us in its ORIGINAL packaging. If you no longer have the Returns Form, please contact Customer Services at +63933-8537540 or email us at onlinestore@getlaud.com and we will email you a new replacement slip. You can also view our shipping and returns policy for details.

 

How long do I have to return my purchase?

  • We allow a maximum of 15 calendar days for an item to be returned. Item must be shipped back within 24 hours from date of email notification.

 

How long will it take for the returns to be processed?

  • Once return has been received and inspected by our Merchandising Department (usually within (5) working days. Our customer care support will get back to you to confirm and process the return, exchange or refund of the product.

 

What are the shipping charges if I return my purchased item(s)?

  • Customer will shoulder the shipping and handling cost incurred in exchanging/returning and sending back the item.

 

Do you refund or exchange if I have chosen the wrong size/color/style?

  • Refunds cannot be made for returned items. They can only be replaced by items of a similar amount or higher.

 

How is shipping calculated?

  • The shipping cost is calculated based on the number of pieces in your order, weight, and destination.

 

What are the shipping and returns policies?

  • Please have a look on our Shipping and Returns Policy page.
  • For any assistance and concern, feel free to contact us at +63933-8537540. You can also email us at onlinestore@getlaud.com.

 

What are the ways I can return or exchange the product I bought?

  • You can send via courier to the return address at Tutuban Center Mall – Ground Floor, Tutuban Center Mall 2, Claro M. Recto Ave., Tondo, Manila. Please make sure that there is a return form included, otherwise item will not be processed. Please note that this is only a pick up point, transactions from our online store separate from our boutique transactions. Exchanged product will be shipped to the customer at the customer’s expense.

 

Where can I get help if I need it?

 

What if I want to pick up from the store or just reserve an item so I can fit it first?

  • Pick up transactions and/or reservations of items are separate from Online Store purchases. Should you just want to reserve an item and plan to visit our boutiques, please email info@getlaud.com or call our hotline number +63933-8537540. All items bought from the Online Store are considered SOLD.

 

Are your prices in Philippine (PHP) Peso?

  • Yes. All pricing is in Philippine Peso.

 

How secure is shopping at Get laud!?

  • We value your privacy and work hard to ensure that your details are secure and will not be released to any other party. To learn more about how we keep your details safe, please see "Privacy Policy".

 

How do I change my shipping address after my order has been placed?

  • Your shipping address can be changed as long as your order has not left in the warehouse. To change, you can call our customer care support at +63933-8537540.

 

My items haven't arrived yet. What can I do?

  • If the product has not arrived after the time indicated in our delivery time table, you can call our customer care support at +63933-8537540 or email onlinestore@getlaud.com for assistance.

 

What is the status of my order?

  • As soon as your order is dispatched from our warehouse, you will receive and e-mail confirming that your order is being shipped. From there it should be delivered within the timescale we advertised on the website.
  • You can track the track your order’s progress by logging into your account 'here. For any other concern, do not hesitate to contact our Customer Service department at +63933-8537540 or email onlinestore@getlaud.com.

 

How do I change my order?

  • To change your order, you can contact us at +63933-8537540 or email us at onlinestore@getlaud.com. If your item has not yet been shipped, we can offer you a store credit or refund to be used on an alternate purchase. Otherwise, we can still change your order but our return policy will be applied.

 

Do you ship anywhere in the Philippines or International?

  • Yes, we ship orders to all areas in the Philippines and International that our courier serves. Our couriers are XEND, JRS, LBC, ABest Express and Zoom Courier.

 

Are your pricing inclusive of Tax? 

  • Yes. All published amounts on the website are inclusive of Tax.